Terms and Conditions
For a practical guide for a safe and enjoyable stay at The Granary see our House Manual
Covid-19 Specific Terms and Conditions:
If you have or any member of your party has Covid-19 or any symptoms at all you must not travel to The Granary.
If you or any member of your party develop Covid-19 symptoms during your stay at The Granary, you must notify us immediately and follow government guidelines of what to do in such circumstances. The current advice seems to be; to book a test immediately, and, if positive, to return to your home if possible. If you need to self-isolate beyond your booked time at the Granary due to Covid-19, you will be charged the full nightly rate for your extended stay.
If the guest/guests prior to your booking are forced to self-isolate at The Granary for the period you have booked due to Covid-19 symptoms, we will sadly need to cancel your booking with us, at very short notice. In such case we will give you a full refund. I will stress that this is very unlikely, and this will be the case for all rental properties in the country.
If you develop Covid symptoms within the two weeks after your stay at The Granary, you will need to inform us of this.
Covid related refunds:
You will get a refund if:
You cannot travel to us, or we cannot host you due to government restrictions. Alternatively you can choose other free dates if you prefer.
We have to cancel your booking due to the previous guests contracting Covid and having to isolate at the property.
You will not necessarily get a refund if:
You have Covid or Covid symptoms and cannot travel to us and we are not able to resell the dates. Covid is an avoidable virus and so is now treated as akin to any other illness you may contract.
In light of the above, we strongly recommend you take out travel insurance to cover your costs. Insurance is cheap and easy to buy.
Our non-Covid cancellation policy is stated below.
Cancellation and Insurance
Once you have booked your holiday, and after a 48 hour cooling off period, our agreement is a legal contract and your first payment is non-refundable. If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, together with your initial payment. Please note that your first payment is not refundable, unless we re-sell the dates or we are able to make reasonable consideration. For this reason, we strongly recommend you take out cancellation insurance to cover any circumstances, which is inexpensive and can be obtained from any good broker.
The Granary at Manor Bottom is a non-smoking property.
Charges and Terms
You can book the Granary using our automatic reservation page which takes card and PayPal payments. You will be prompted to pay 50% of the charge immediately and we will charge the rest two weeks before arrival
Alternatively, you can email us an enquiry and we will book the selected dates for you. Please ensure we receive a non-returnable payment of 50% (via bank or PayPal transfer) within 48h of the booking or we may give the dates to another guest. The balance is due two weeks before the start of your holiday. We reserve the right to cancel the booking if full payment has not been received by this date.
The Granary comfortably sleeps 4 adults or 2 adults and 2 children in two double bedrooms.
Visitors are requested not to exceed the standard number of people (4) for which we supply beds, without prior arrangement. Please let us know if you would like to discuss any additional sleeping arrangements.
Non-availability of Accommodation
We would only cancel your holiday if The Granary was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation - however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Except for guide-dogs, dogs cannot stay at The Granary, Manor Bottom because of the horses and livestock in the surrounding fields.
The house will be spotless when you arrive but, should you need them, a vacuum cleaner, brooms, dustpans and brushes are provided. Please use the environment-friendly cleaning products provided. Please clean up spills as they happen, especially on rugs and soft furnishings, and be particularly careful if eating and drinking in the sitting room. Please load the dishwasher and put it on and leave the accommodation tidy when you leave.
Please arrive after 4pm to allow us time to prepare The Granary for you.
Please leave The Granary by 10.00 am promptly on the day of departure to give us time to prepare it for the next guests. We reserve the right to make a charge if the house is left in an excessively dirty condition. Your right to occupy the property is limited to a right of occupation for holiday purposes and such right will terminate at 10.00 am on the scheduled date of the completion of the holiday.
Damages and Breakages
Please take care of The Granary. You are responsible and liable for any breakages or damages that you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to charge you for repairing or making good if the damage or breakage is significant.
Please let us know about any problem with any appliance or fixture or fitting as soon as possible.
Visitors are asked to take care at all times while on our property. Parents in particular are asked to ensure that young children are safe, accompanied by a responsible adult and not left unattended by the swimming pool or in the garden.
Please keep the garden gates closed. Manor Bottom is surrounded by farmland and the adjacent track is used by farm vehicles. We do not accept responsibility or liability for injury or damage to or loss of guests’ property, cars and contents and you agree to indemnify and hold us harmless from and against all actions, claims, costs and proceedings (including reasonable legal fees incurred in defending the same) arising from your acts or omissions (and those in your party) while on our property. In the event of guest misbehaviour or other necessary cause, we reserve the right to terminate the let without any refund of letting monies.
We (or our representative) reserve the right to enter any property at a reasonable time for the purpose of emergency maintenance or repair or any other need.
We want your stay with us to be enjoyable. Nevertheless, should you have cause for complaint, please let us know immediately, and we will do our best to assist you. It is difficult to investigate complaints of any nature once you have returned home, and, therefore, it is unlikely that complaints can be accepted and investigated at the end of the hiring period or after you have departed.
There are doors from the lounge, the en-suite bathroom and from the kitchen diner.
In the event of fire, guests should leave the house as quickly as possible by the nearest exit leaving belongings behind. Guests should assemble in front of the farmhouse next door. The Fire Brigade should be called by dialling 999 from a mobile phone or from neighbouring houses.
There is a fire extinguisher and a fire blanket in the bottom kitchen drawer by the induction hob, and another fire extinguisher by the timber stack in the lounge.
For full Fire Risk Assessment see this document: