The Granary

Manor Bottom

Manor Road

Old Wroxall

Isle of Wight

PO38 3DH

01983 641511

07307176272

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Terms and Conditions

House Manual

For a practical guide for a safe and enjoyable stay at The Granary  see our House Manual or 

Smoking

The Granary at Manor Bottom is a non-smoking property. 

Charges and Terms

You can book the Granary using our automatic reservation page  which takes card and PayPal payments. You will be prompted to pay 50% of the charge immediately and we will charge the rest two weeks before arrival

Alternatively, you can email us an enquiry and we will book the selected dates for you. Please ensure we receive a non-returnable deposit of 50% (via bank or PayPal transfer) within 48h of the booking or we may give the dates to another guest.  The balance is due two weeks before the start of your holiday. We reserve the right to cancel the booking if full payment has not been received by this date.

Party size

The Granary comfortably sleeps 4 adults or 2 adults and 2 children in two double bedrooms.

Visitors are requested not to exceed the standard number of people (4) for which we supply beds, without prior arrangement. Please let us know if you would like to discuss any additional sleeping arrangements.

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Cancellation and Insurance

Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable. If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it. Please note that your deposit is not refundable, but we will make reasonable consideration where possible. For this reason, we recommend you take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

 

Non-availability of Accommodation

We would only cancel your holiday if The Granary was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation - however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Dogs

Except for guide-dogs, dogs cannot stay at The Granary, Manor Bottom because of the horses and livestock in the surrounding fields. 

Cleaning

The house will be spotless when you arrive but, should you need them, a vacuum cleaner, brooms, dustpans and brushes are provided. Please use the environment-friendly cleaning products provided. Please clean up spills as they happen, especially on rugs and soft furnishings, and be particularly careful if eating and drinking in the sitting room. Please load the dishwasher and put it on and leave the accommodation tidy when you leave.

Arrival

Please arrive after 3pm to allow us time to prepare The Granary for you. 

Departure

Please leave The Granary by 10.00 am on the day of departure to give us time to prepare it for the next guests. We reserve the right to make a charge if the house is left in an excessively dirty condition. Your right to occupy the property is limited to a right of occupation for holiday purposes and such right will terminate at 10.00 am on the scheduled date of the completion of the holiday.

 

Damages and Breakages

Please take care of The Granary. You are responsible and liable for any breakages or damages that you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to charge you for repairing or making good if the damage or breakage is significant.  

Please let us know about any problem with any appliance or fixture or fitting as soon as possible. 

 

Liability

Visitors are asked to take care at all times while on our property. Parents in particular are asked to ensure that young children are safe, accompanied by a responsible adult and not left unattended by the swimming pool or in the garden.

Please keep the garden gates closed. Manor Bottom is surrounded by farmland and the adjacent track is used by farm vehicles. We do not accept responsibility or liability for injury or damage to or loss of guests’ property, cars and contents and you agree to indemnify and hold us harmless from and against all actions, claims, costs and proceedings (including reasonable legal fees incurred in defending the same) arising from your acts or omissions (and those in your party) while on our property. In the event of guest misbehaviour or other necessary cause, we reserve the right to terminate the let without any refund of letting monies.

We (or our representative) reserve the right to enter any property at a reasonable time for the purpose of emergency maintenance or repair or any other need.

 

Complaints

We want your stay with us to be enjoyable. Nevertheless, should you have cause for complaint, please let us know immediately, and we will do our best to assist you. It is difficult to investigate complaints of any nature once you have returned home, and, therefore, it is unlikely that complaints can be accepted and investigated at the end of the hiring period or after you have departed.

 

Fire Procedure

There are doors from the lounge, the en-suite bathroom and from the kitchen diner.

In the event of fire, guests should leave the house as quickly as possible by the nearest exit leaving belongings behind. Guests should assemble in front of the farmhouse next door. The Fire Brigade should be called by dialling 999 from a mobile phone or from neighbouring houses. 

There is a fire extinguisher and a fire blanket in the bottom kitchen drawer by the induction hob, and another fire extinguisher by the timber stack in the lounge.

For full Fire Risk Assessment see this document: